Terms of service

Last updated: October 10, 2026

These Terms of Service (“Terms”) govern your use of mikegrayoc.com and any purchases made from Mike Gray Outdoor Construction, located at 681 Horseshoe Lake Rd, Monroe, LA 71203, United States. By accessing our website or placing an order, you agree to these Terms.

1. Eligibility

You must be at least 18 years old, or the age of majority in your state of residence, to place an order. By using our website, you agree to provide accurate, complete, and up-to-date information when making a purchase.

2. Products and Descriptions

We make every reasonable effort to describe and display our products accurately. However, colours, finishes, packaging, and product appearance may vary slightly from the images shown on our website.

Although we strive to ensure that all product information is accurate, occasional errors or omissions may occur. If you receive an item that is not as described, please refer to our Return & Refund Policy.

3. Pricing and Availability

All prices on our website are listed in US dollars (USD). Product prices and availability may change without prior notice.

If a product is listed with an incorrect price or inaccurate information, we reserve the right to cancel the affected order and issue a full refund for any payment collected.

4. Orders

When you place an order, you are making an offer to purchase the selected products under these Terms. An order is accepted when we dispatch the items, unless otherwise communicated to you.

We reserve the right to refuse, hold, or cancel orders where appropriate, including orders suspected of fraudulent activity or orders that appear to be intended for unauthorised resale.

If we cancel an order after payment has been collected, we will issue a refund to your original payment method.

5. Payment

We accept Visa, Mastercard, American Express, Discover, and Shop Pay.

All payments are subject to our Payment Policy. Payment must be successfully authorised before an order can be processed.

6. Shipping and Delivery

We currently ship to addresses within the United States only. Shipping costs, estimated delivery times, and other delivery details are outlined in our Shipping Policy.

Delivery dates are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.

Responsibility for the package and risk of loss transfer upon delivery to the shipping address, subject to applicable law.

7. Returns and Refunds

Our return eligibility requirements, return procedures, and refund terms are explained in our Return & Refund Policy.

Please review that policy before requesting a return or refund. Nothing in these Terms limits any rights you may have under applicable law.

8. Safe Use of Tools

Our products may include sharp blades, saws, electrical tools, and other equipment that can cause injury if used improperly.

For your safety, you agree to:

  • Use tools only for their intended purposes and follow the manufacturer's instructions.

  • Wear appropriate personal protective equipment when using tools.

  • Disconnect power and verify that electrical circuits are de-energised before working on electrical wiring. Only appropriately rated equipment should be considered for specialised live-work applications.

  • Keep tools and equipment out of reach of children.

  • Inspect tools before use and discontinue use if a tool is damaged or unsafe.

We are not responsible for injuries or damage resulting from improper use, failure to follow safety instructions, or unauthorised modification of products, except where liability cannot legally be excluded.

9. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions, and other materials, belongs to Mike Gray Outdoor Construction or its respective licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or reuse website content without prior written permission, except where permitted by law.

Third-party names, trademarks, and logos remain the property of their respective owners.

10. Prohibited Use

You may use our website only for lawful purposes. You agree not to:

  • Violate any applicable local, state, or federal law or regulation.

  • Interfere with the operation, security, or functionality of our website.

  • Attempt to gain unauthorised access to our systems, accounts, or data.

  • Submit fraudulent orders or provide misleading information.

  • Use our website or its content in a way that infringes the rights of others.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

11. Warranty Disclaimer

To the extent permitted by applicable law, our website and products are provided subject to the warranties, if any, expressly provided with the relevant product.

Any applicable manufacturer warranties are subject to the manufacturer's terms and conditions. We do not exclude or limit any warranty or consumer protection right that cannot lawfully be excluded or limited under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Mike Gray Outdoor Construction will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products, including damages resulting from improper product use.

To the extent permitted by law, our total liability relating to a claim will not exceed the amount paid for the product giving rise to that claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

13. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mike Gray Outdoor Construction from claims, losses, liabilities, and reasonable expenses arising from your unlawful use of our website, your violation of these Terms, or your misuse of our products.

This provision does not apply to the extent a claim results from our own conduct or where such an obligation would be prohibited by law.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Louisiana, without regard to conflict-of-law principles.

Subject to any mandatory consumer protection laws and applicable jurisdictional requirements, disputes relating to these Terms will be handled by the courts located in Ouachita Parish, Louisiana.

15. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website practices, or legal obligations.

Updated Terms will be published on this page with a revised “Last updated” date. Changes take effect when posted, unless otherwise stated or required by law. Your continued use of our website after changes are posted constitutes acceptance of the revised Terms to the extent permitted by law.

16. Contact Us

If you have any questions about these Terms of Service, please contact us using the details below.

Mike Gray Outdoor Construction, LLC

Address: 681 Horseshoe Lake Rd, Monroe, LA 71203, United States

Email: info@mikegrayoc.com

Phone: +1 318-366-1033