Payment Policy
Last updated: October 10, 2026
This Payment Policy explains how payments are processed when you shop at mikegrayoc.com, operated by Mike Gray Outdoor Construction, located at 681 Horseshoe Lake Rd, Monroe, LA 71203, United States.
1. Accepted Payment Methods
We accept the following payment methods for online orders:
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Credit and debit cards: Visa, Mastercard, American Express, and Discover.
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Shop Pay: A convenient and secure checkout option.
We do not accept cash on delivery, checks, money orders, or cryptocurrency for online purchases.
2. Currency & Pricing
All prices on our website are listed and charged in US dollars (USD).
Prices may change without prior notice. However, the price displayed at checkout when you place your order is the price you will pay for that purchase, subject to any applicable taxes and charges shown before payment.
3. Sales Tax
Applicable sales tax is calculated at checkout based on your shipping address and the relevant state and local tax laws.
Any applicable sales tax will be displayed before you complete your purchase.
4. Secure Checkout
Your payments are processed through Shopify’s secure checkout system, which uses SSL encryption and follows Payment Card Industry Data Security Standard (PCI DSS) requirements.
We do not have access to or store your full payment card number. Your payment information is handled securely through our payment processing system.
5. Payment Authorisation
Your payment is submitted for authorisation when you place your order.
If your payment cannot be authorised or is declined, your order will not be processed. Where appropriate, we will contact you regarding the issue so you can take the necessary steps to complete your purchase.
6. Order Verification & Cancellations
To protect our customers and business, we reserve the right to review, hold, or cancel an order if we suspect fraudulent activity, cannot verify billing information, or identify a pricing or listing error.
If we cancel your order after payment has been collected, we will issue a full refund to your original payment method.
7. Refunds
Approved refunds are issued to the original payment method used for the purchase.
Refund processing times and return eligibility are outlined in our Return & Refund Policy. Please note that your bank or payment provider may require additional time for the refunded amount to appear in your account.
8. Questions About Payments?
If you have questions about payment methods, a transaction, or an order charge, please contact our team. We’ll be happy to assist you.
Email: info@mikegrayoc.com
Phone: +1 318-366-1033
Business address:
Mike Gray Outdoor Construction, LLC
681 Horseshoe Lake Rd
Monroe, LA 71203
United States