Privacy policy

Last updated: October 10, 2026

Mike Gray Outdoor Construction (“we,” “us,” or “our”) operates mikegrayoc.com and our storefront at 681 Horseshoe Lake Rd, Monroe, LA 71203, United States. This Privacy Policy explains what personal information we collect, how we use it, how we share it, and the choices available to you regarding your information.

1. Information We Collect

We may collect the following types of personal information when you visit our website or make a purchase:

  • Information you provide: Your name, email address, phone number, shipping and billing addresses, order details, and any messages you send us.

  • Payment information: Payments are processed through Shopify and its payment partners. We do not store your full payment card numbers.

  • Information collected automatically: Your IP address, browser and device type, pages viewed, referring website, and purchase activity. This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

  • Process, fulfil, ship, and deliver your orders and send order confirmations and shipping updates.

  • Handle returns, refunds, and customer support requests.

  • Detect and prevent fraud and help keep our store secure.

  • Improve our website, products, services, and customer experience.

  • Send marketing emails if you have opted in. You can unsubscribe at any time.

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business, including:

  • Shopify: Our online store platform and checkout provider.

  • Payment processors: Services that securely process payments, including Shop Pay.

  • Shipping carriers: USPS, UPS, and FedEx, to deliver your orders.

  • Analytics and advertising providers: Services such as Google that help us understand website activity and measure advertising performance.

We may also disclose your information when required by law, to respond to legal requests, or to protect our rights, customers, and business.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep your shopping cart functioning, remember your preferences, analyse website traffic, and understand how visitors use our website.

You can manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.

5. Data Retention

We retain order and transaction information for as long as reasonably necessary to operate our business and meet applicable tax, accounting, and legal requirements.

Other personal information is retained only for as long as it is needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Data Security

We use Shopify’s secure infrastructure and appropriate safeguards to help protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no method of transmitting or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on the state in which you reside and applicable privacy laws, you may have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete information.

  • Request the deletion of your personal information.

  • Request a copy of your personal information in a portable format.

  • Opt out of certain targeted advertising or data-processing activities where applicable.

To exercise your privacy rights, contact us at info@mikegrayoc.com. We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

8. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to address the situation.

9. Third-Party Links

Our website may contain links to third-party websites or services. These websites operate independently and have their own privacy policies and practices.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices, or applicable legal requirements.

Any updates will be published on this page along with a revised “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your personal information.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.

Mike Gray Outdoor Construction, LLC

Address: 681 Horseshoe Lake Rd, Monroe, LA 71203, United States

Email: info@mikegrayoc.com

Phone: +1 318-366-1033